Returns & Exchange Policy

At ISLA MER, each garment is thoughtfully crafted and inspected with care. If something isn’t quite right, we’re here to help ensure a smooth experience.

 

Exchanges & Store Credit

We offer exchanges or store credit on eligible items within 14 days of delivery.

To qualify items must be:

• Unworn, unwashed, and in their original condition

• Free of makeup, deodorant marks, scents, or damage

• Returned with original tags and packaging

Once your return is received and approved, we will ship your chosen exchanged item, or issue you a coupon code for the amount of the original purchase.

 

Return Shipping Costs​

• Return shipping costs will be the responsibility of the customer.

• ISLA MER will cover the cost to ship the new exchanged item.

• Original shipping charges are non-refundable

 

Non-Returnable Items

• Items marked Final Sale

• Customized items (ie: custom hem or inseam, etc)

• Gift cards
   

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery so we can
make it right.

 

How to Start a Return

To initiate a return, please email us at heidi@islamer.com with:

• Your order number

• The item(s) you wish to return or exchange

• A brief reason for the return

We will provide instructions for sending your item back to our Toronto studio.